Zenshin

We are a world leader in business support services for a range of exciting e-commerce and digital entertainment brands. We offer Customer Service and Operations Management support.

We provide the best solutions on the market – our talented, friendly and agile team is constantly innovating and rising to the challenges and opportunities that this fast-paced industry presents.

Are you looking for an exciting new career as part of a friendly, dynamic and professional team?

Current opportunities

Who we are

We deliver support services for clients across the world from our modern downtown center in Cape Town, South Africa. We recruit the brightest and the best talent and support them to be their best.

We are a truly diverse, friendly and professional team! We have fostered a great work culture and offer all of our colleagues the opportunity to develop and grow professionally, with excellent routes for career advancement within our team.

We know that a happy and cohesive team is the key to delivering the best possible work – and that’s why we look after our people, with healthcare support, tuition fee funding, an excellent work environment and much more.

+20

Years

+50

Staff

+15

Countries

What we do

Relationship Management

We support customers around the globe, ensuring an efficient and friendly experience every time. From tackling problems to actively managing Customer Acquisition and Loyalty, our colleagues deliver the highest quality customer service solutions for our clients.

Business Intelligence

Our dynamic team of expert analysts works closely with our clients to provide solid customer insights and analytics. Providing detailed data and meaningful analysis that enables our clients to understand their customers in real-time, build better products and maintain a key competitive advantage.

Risk Analysis & Fraud Prevention

We use cutting-edge systems and tools to protect our clients and their customers. With tailored packages of risk screening and query management through to advanced fraud detection, investigations and recovery services we deliver the safest online environments across a wide range of e-commerce and digital entertainment products.

Financial Operations

Our talented financial teams use their skills and experience to deliver a highly effective and efficient set of financial support services. We provide quality control, detailed management reporting, statutory compliance services, treasury management and payment administration.

Our values

Our values drive how we work with our team and our clients - they are at the heart of who we are and what we do.

Quality

Collaboration

Expertise

We deliver the highest quality to our clients – quick and effective services that are built on great systems and a highly-skilled team. Our people are experts in their field and we support them to grow and innovate with us – successfully rising to each new challenge that they meet and constantly improving our services.

We deliver the best products on the market because we recruit the brightest and the best and give them the training, tools and autonomy that they need to succeed. Our teams are friendly, professional and passionate.

Why join us?

Everyone can be their very best at Zenshin.

We hire ambitious, dynamic people and empower them to progress independently. We know that a happy, friendly team is key to success and you will always have great people to work with.

We value our people and provide great benefits.

From private healthcare and gym membership to hybrid working, an employee support helpline and tuition fee reimbursement programs – we support our colleagues to be at their best in and out of work.

We are committed to developing our people.

Everyone has salary and performance reviews every 6 months with a minimum salary increase of 10%. All of our job vacancies are open to internal applicants and over 90% of roles are filled by existing employees. More than 30% of our people are in new, more senior roles within one year of their start date.

We are proud of our diversity

Whoever you are, wherever you are from, there is a place for you on our team. We value people’s priorities outside of work too and our teams receive great support so that they can get the balance right.

We are a brilliant team

Are you a talented, creative and collaborative person looking for new opportunities? Do you want to grow with one of the best teams in the business?